Refund policy

Thank you for choosing BirthdayInviteVideo. Because every order is a custom, personalized digital product made specifically for your child, our refund policy works a little differently from a standard physical product store.

Digital, Personalized Products
Each birthday invitation video is created individually using the photo, name, and party details you provide. Because production begins shortly after your order is placed, we are generally unable to offer refunds once work on your personalized video has started.

Order Changes and Cancellations
If you need to change any details (photo, name, party information) or cancel your order, please contact us as soon as possible after placing your order. If your video has not yet entered production, we will do our best to accommodate your request or issue a full refund.

Delivery Issues
If you do not receive your video within the promised delivery window, or if the file you received is damaged, corrupted, or does not match what you ordered, please contact us right away so we can fix the issue or provide a refund.

How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us with your order number and the reason for your request. We aim to respond to all requests within 1-2 business days.