FAQ
Answers to the most common questions about our personalized birthday invitation videos — how they work, what themes are available, delivery times, and more.
General
What is a personalized birthday invitation video?
A personalized birthday invitation video is a short (around 40-second) animated video invitation featuring your child's own name and photo. It opens with your child's name, takes guests through a themed mini-adventure (such as pilot, dinosaur, princess, or space), and ends with the party details: date, time, and location. It's designed to be shared digitally instead of printing paper invitations.
How does BirthdayInviteVideo work?
You choose a theme, then provide your child's name, a photo, and the party details (date, time, address) at checkout. We create a personalized video using that information and deliver the finished video within 24 hours, ready to share.
What themes are available?
We currently offer Pilot and Dinosaur themed invitation videos, with more themes planned for the future.
Can I see a sample or preview before ordering?
Yes — each theme's product page includes a preview video so you can see the animation style before adding your child's name, photo, and party details.
What if I'm not happy with the finished video?
Get in touch through our Contact page and let us know what's wrong — we'll look into it and do our best to make it right.
What video format do I receive, and will it play on any device?
You receive a standard video file that plays on smartphones, tablets, and computers without needing any special app — the same file you can share directly over WhatsApp, email, text message, or social media.
Ordering and Delivery
How long does it take to receive my video?
Videos are delivered within 24 hours of placing your order and submitting your child's photo and party details.
What information do I need to provide?
You'll need your child's photo, their name, their turning age, and the party details: date, time, and address (street, city, and zip/postcode).
How do I share the invitation video with guests?
Once delivered, the video file can be shared instantly through WhatsApp, email, text message, or social media — no app or special software needed to view it.
Can I edit the details after ordering?
If you need to update the party details or photo shortly after ordering, contact us as soon as possible through our Contact page and we'll do our best to accommodate the change before your video is finalized.
How far in advance should I order?
Since delivery takes up to 24 hours, you can order as late as the day before you want to start sharing invites — but we recommend ordering a few days ahead of your party so you have a comfortable buffer for reviewing the video and sending it out to guests.
Can this be used for a daycare or preschool party?
Yes — the video is personalized with your child's name, photo, and party details, so it works just as well for a daycare or preschool celebration as it does for a party at home.
Pricing
How much does a personalized invitation video cost?
Our personalized birthday invitation videos are £35.00 each, regardless of theme.
Do you ship internationally?
Since our invitation videos are digital files, they can be delivered to customers anywhere in the world — there's no physical shipping involved.
Payment & Security
Is my payment information secure?
Yes. Checkout is processed through Shopify's secure, PCI DSS-compliant payment system — your card details are encrypted and we never see or store your full payment information.